Privacy Policy

Last updated: 2020-05-01

The information we collect

Storadera collects certain information about you in the course of providing our products. We call this your personal information.

When you use our services, you upload your files to store with our services. We name this content your files. When you upload your files you can attach meta data to files. We consider this data also part of files.

Personal information you provide to us

When signing up to use Storadera’s service we may ask you to provide personal information to Storadera. For example, when you create a Storadera account, we will ask you for your email address and a password. If you choose to sign up for paid services, we will ask you for billing information. At times we may ask for other information such as but not limited to: your name or the name of your company.

During your interaction with Storadera, you may choose to provide us with personal information when you email us, chat with us, answer a survey, comment on our blog, or communicate with us through social media services like LinkedIn or Facebook.

If you refer a friend to Storadera, we will ask you for their email address. Storadera will then contact your referred friend to determine whether your friend consents to us contacting them.

Personal information that we collect from third parties

We may collect additional information about you from third parties primarily to assist us in understanding how we can maintain and improve the services we offer to better serve you. The type of information we collect from third party tools that we use may include: user’s clicks to test different versions of our website; recordings of where people move their mouse on key web pages; page visits which in turn allows Storadera to decide if it needs to update certain pages; surveys, which users can voluntarily complete, and a user’s IP address.

What do we do with your personal information

We will not rent, trade or share your address or e-mail address with any other company for their marketing purposes without your consent. We may use the information we collect through our products for a number of reasons, including to:

  • operate, optimize and maintain our online platforms and services
  • understand how you use our products and customize your experience
  • improve the layout, navigation and content of our online products
  • set up online accounts;
  • process, fulfill and provide any updates on online orders;
  • send you marketing communications we think you’ll find valuable, where it is in accordance with your preferences
  • provide customer support via online chat services, deal with your online enquiries and requests sent by email, and provide you with information and access to resources or services that you have requested from us;
  • identify any server problems or other IT or network issues
  • prevent abuse of the services we offer
  • investigate and prevent fraudulent transactions; unauthorized access to our product and services; and other illegal activities
  • carry out other legitimate business purposes, such as to improve our services, and other lawful purposes about which we will notify our users and clients.

Email Communications

Sometimes, Storadera needs to communicate with you via email. There are two types of email you may receive:

Service Emails:
These are service related emails such as confirmation of password change, expiration of credit card, or a reply to a support issue. You cannot opt out of receiving these messages as they are part of the service which Storadera provides to you. To stop these messages you need to cancel your account.

Marketing Emails:
These will be about Storadera company or service news, tips and tricks, service promotions and other types of material. You will have option to choose what kind of marketing emails you would like to receive and you can opt out from any e-mail via Unsubscribe link.

Who we share your information with

We may share and disclose your personally identifiable information only in the limited cases described below:

  • To vendors and other third-party service providers who require access to your personal information to assist in providing and improving our products and services. For example, with third-party service providers to: assist us in processing your payment; enable us to send you marketing emails, subject to your preferences; communicate service emails to you; used to send SMS messages to you when you use our 2-factor authentication feature; and facilitate our customer support and online chat service.
  • We may also disclose your personal information or your files to third parties:
    • if required by law or regulatory requirement, court order or other judicial authorization
    • in response to lawful requests by law enforcement requirements;
    • in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business
    • to protect or defend our rights, interests or property, or that of third parties
    • to investigate any wrongdoing in connection with our services
    • to protect the vital interests of an individual.
  • If you sign up for our services through a referral from a friend, we may share your personal information with your referrer to let them know that you used their referral to sign up for our services.
  • Users can give other parties the ability to access information and content in their files through APIs. When other services access and use your files, their usage is governed by their own terms and policies.
  • Certain features in our services give you the ability to share your personal information and your files with other people.
  • We may disclose aggregated, non-identifying information about how our users use Storadera services.

Data retention

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required. Reasons we might retain some data for longer periods of time include: Security, fraud and abuse prevention; Financial record-keeping; Complying with legal or regulatory requirements; Ensuring the continuity of our services; and Direct communications with Storadera.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How we protect your information

When you enter personal information such as a credit card number on our website, we encrypt and transfer that information using secure socket layer technology (SSL). For purchases made online with credit cards, we receive your credit card number in encrypted form, and transfer it to our credit card processor, for processing. Our employees do not have access to this information. We do not store PIN data or security codes.

We do use appropriate technical and organizational security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration and destruction, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Changes to this Privacy Policy

When we do update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any significant Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy. The new Privacy Policy will apply to all current and past users of the Storadera services and will replace any prior policies that are inconsistent with it.

Contact

If you have any questions, concerns or feedback please contact us at info@storadera.com




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